Legal Documents

Privacy Policy

How we collect, handle, and protect your personal information

Last updated: April 2025

Anjung Damai ("we", "us", or "our") is committed to handling your personal information with care and respect. This Privacy Policy describes what information we collect when you use our website at anjungda.sbs or engage our family law advisory services, how that information is used, and the steps we take to keep it safe. It is written in accordance with the Personal Data Protection Act 2010 (Malaysia) and applies to all visitors, clients, and enquirers.

1. Information We Collect

We collect only the information necessary to respond to your enquiries and deliver our advisory services. This includes:

  • Your name and contact details (phone number, email address) when you submit an enquiry through our website contact form.
  • A brief description of your matter, as you choose to share it with us through the form or in subsequent communications.
  • Technical data such as your IP address, browser type, and pages visited, gathered automatically through standard website logs and, where applicable, analytics tools.
  • Cookies and similar technologies, as described in our Cookie Policy.

We do not collect sensitive personal data (such as identity card numbers, financial records, or medical information) through our website. Any such information shared as part of a formal client engagement is handled under a separate client agreement and professional confidentiality obligations.

2. How We Use Your Information

We use the information you share with us for the following purposes:

  • To respond to your enquiry and, where appropriate, to arrange an initial consultation.
  • To provide and administer the advisory services you have requested.
  • To fulfil our legal and professional obligations, including record-keeping requirements under Malaysian law.
  • To improve the quality and accessibility of our website through aggregated, non-identifying analytics data.
  • To send you relevant updates or follow-up communications where you have given your consent or where we have a legitimate interest in doing so.

We will not use your information for any purpose that is incompatible with the reason it was collected.

3. Legal Basis for Processing

Under the Personal Data Protection Act 2010, we process your personal data on the following bases:

  • Consent — where you have expressly agreed to the collection and use of your data, such as when you submit our contact form.
  • Contractual necessity — where processing is required to fulfil our obligations under an engagement with you.
  • Legal obligation — where we are required to process and retain certain data under Malaysian law.
  • Legitimate interests — where we have a reasonable business interest in processing your data that does not override your rights, such as maintaining website security logs.

4. Sharing Your Information

We do not sell, rent, or trade your personal information to any third party. We may share your information in the following limited circumstances:

  • With trusted service providers who assist us in operating our website or delivering our services (such as hosting providers or email services), who are contractually bound to process data only on our instructions.
  • With courts, regulators, or government bodies where we are legally required to do so.
  • With other professional advisors (such as barristers or valuers) engaged in connection with your matter, with your knowledge and where necessary for the conduct of your case.

All third parties with whom we share data are required to maintain appropriate security standards and may not use your personal information for their own purposes.

5. Data Retention

We retain personal information only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law. Website enquiry records are typically retained for up to 24 months. Client matter records are retained in accordance with professional obligations and applicable Malaysian statutes, which may require retention for a period of seven years or longer following the conclusion of a matter.

When personal information is no longer required, we take reasonable steps to destroy or de-identify it securely.

6. Your Rights

Under the Personal Data Protection Act 2010, you have the right to:

  • Access a copy of the personal information we hold about you.
  • Request correction of any inaccurate or incomplete personal information.
  • Withdraw your consent to the use of your personal information for marketing or non-essential communications at any time.
  • Request that we cease processing your personal information where such processing is causing or is likely to cause unwarranted damage or distress.

To exercise any of these rights, please contact us at [email protected] or by phone at +60 88-321 7942. We will respond to your request within a reasonable time and no later than 21 days.

7. Security

We take the security of your personal information seriously. We use appropriate technical and organisational measures — including encrypted data transmission, access controls, and regular security reviews — to protect your information against unauthorised access, loss, or misuse. While no method of transmission over the internet is entirely secure, we maintain standards consistent with good professional practice.

8. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any significant changes will be posted on this page with a revised date. We encourage you to review this policy periodically.

10. Contact Us

If you have questions or concerns about this Privacy Policy, or about how we handle your personal information, please reach out to us:

Anjung Damai

14, Jalan Gaya, 88000 Kota Kinabalu, Sabah, Malaysia

+60 88-321 7942

[email protected]